Terms & Conditions

1. Acceptance of Terms

By accessing or using the Smart Fix platform ("the Service") — including this website, mobile interfaces, and any related communications — you ("you", "the Customer") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Service.

These Terms form a binding contract between you and Smart Fix ("we", "us", "the Company"). We may update these Terms from time to time; the most recent version is always posted on this page and continued use after changes are posted constitutes acceptance.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create a booking on Smart Fix. By using the Service you represent that you have the legal capacity to enter into binding contracts in Pakistan.

3. The Service

Smart Fix is a marketplace that connects customers with independent professionals ("Service Providers") who perform home and commercial maintenance services. We facilitate booking, communication, and where applicable, payment between you and the Service Provider.

Service Providers are not our employees. We screen them prior to onboarding, but you acknowledge that the actual work is performed by an independent professional and not by Smart Fix directly.

4. Bookings, Estimates and Pricing

When you submit a booking, the price displayed before confirmation is an estimate based on the information you provide. The final invoice may differ if on-site inspection reveals a different scope, additional parts are required, or you request additional work.

You authorise us, and the Service Provider, to communicate the final invoice prior to commencing chargeable work. Cancellation fees may apply where work has already been started or technician travel has been dispatched, as disclosed in the booking summary.

5. Payment

You agree to pay the amounts shown in the invoice using one of the available payment methods (cash, EasyPaisa, JazzCash, bank transfer, or any future channel offered). All amounts are quoted and payable in Pakistani Rupees (PKR) unless explicitly stated otherwise.

If you fail to pay an invoice in full when due, we may suspend further service to your account and pursue collection through lawful means.

6. Cancellations and Refunds

You may cancel a booking free of charge up until a technician is dispatched. Once dispatched, a visit fee may apply. Once work has commenced, charges are payable for any work completed and materials consumed.

Refunds for completed work are considered on a case-by-case basis where the workmanship guarantee applies. See Section 8 below.

7. Your Responsibilities

You agree to provide an accurate description of the work required, accurate contact details, and an address where the Service Provider can safely perform the work. You agree to provide reasonable access, water and power where required, and to disclose any known hazards on the property.

You are responsible for securing pets, valuables, and any items that may be damaged by ordinary work activity.

8. Workmanship Guarantee

Where indicated on a service page, we offer a 14-day workmanship guarantee. If the same defect re-appears within 14 days of completion, we will return and re-perform the work at no additional labour charge. Parts and materials are not covered by this guarantee unless the manufacturer warranty also applies.

The guarantee does not cover damage caused by misuse, third-party tampering, or factors outside the Service Provider's control.

9. Liability

To the maximum extent permitted by Pakistani law, our aggregate liability arising out of or in connection with a single booking is limited to the amount you paid for that booking. We are not liable for indirect, consequential, or punitive damages, lost profits, or loss of data.

Nothing in these Terms excludes liability that cannot be excluded by applicable law, including liability for death or personal injury caused by our negligence.

10. Intellectual Property

All content on the Smart Fix platform — including the trademarks, logo, copy, photography, illustrations, and software — is owned by us or our licensors and is protected by Pakistani and international intellectual-property law. You receive a limited, non-transferable licence to use the Service for personal, non-commercial purposes.

11. Reviews and User Content

When you submit a review or other content, you grant us a worldwide, royalty-free licence to publish and adapt it for the purpose of operating and promoting the Service. You must not submit content that is unlawful, defamatory, abusive, or that infringes the rights of others.

We may moderate, edit, or remove user content at our sole discretion.

12. Termination

We may suspend or terminate your account if you breach these Terms, misuse the Service, or engage in conduct that endangers our Service Providers or other users. You may stop using the Service at any time; provisions of these Terms that by their nature should survive termination will do so.

13. Governing Law and Disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Lahore have exclusive jurisdiction over any dispute, subject to your statutory consumer rights.

Before commencing formal proceedings, we encourage you to contact our support team so we have an opportunity to resolve the issue.

14. Contact

Questions about these Terms can be sent to our support email. The latest contact details are listed on the Contact page.